Customer Service

Customer Service Information. Please read this information before checking out.

Shipping Policy: all shipping is done via USPS. The cost of shipping is a flat rate of $7.50 for standard shipping or $25.00 for express.  We require signatures for all deliveries.   You can choose ground (usually 5-7 business days if the item is in stock) or Express ( which is usually 2-3 business days if the item is in stock). We can also ship your purchase as a gift to another party.   In the event of undeliverable packages the purchaser is responsible for the shipping costs to and from the delivery address and will receive an online credit for the returned goods.

All the items at MRE Jewelry are handmade. If an item is not in stock it may take up to 14 days for shipping.

Returns and exchanges: MRE Jewelry prides itself on offering the highest quality merchandise. If you are not delighted with your purchase, please e-mail us within 10 days at customerservice@mrejewelry.com in order for us to approve your return/exchange.  When you are approved to return the item, please send it in its original packaging and we will provide you with an online store credit. Please note – the customer is responsible for all shipping costs associated with exchanges unless MRE Jewelry has sent the wrong item.

Custom Orders are not returnable or exchangeable.  Please send returns to : MRE Jewelry Returns, 522 1/2 N. Alta Vista Blvd, Los Angeles, CA 90036.

Please note all returns must be sent via UPS or registered mail as we need a signature.

Credits: Upon receipt of returned goods (as per the policies above) the customer will be issued an online credit that can be used to purchase alternative products on MREjewelry.com. To use your online credit you must e-mail us at customerservice@mrejewelry.com.

Ordering Online: Please be assured that your personal information will be secure – we use industry standard SSL encryption. We try to keep our site as up to date as possible. However, if an item that you have ordered is not available for purchase, we will notify you via e-mail or telephone.

Order Processing: We process our online orders seven days a week, excluding holidays. Orders received after 12 pm PST will be processed the next business day. Please be advised that once an order is placed, you will be unable to make changes to the order online.

We currently accept American Express, Visa and MasterCard.

Sales Tax:  We charge a sales tax of 8.25% to all orders shipped to a California address. We do not charge sales tax on orders being shipped to all other locations.

Gift Wrap: A gift box with a ribbon is available for all online purchases. Gift wrap is an additional $3 per item and can be added during checkout.

International Shipping:  Please e-mail us at customerservice@mrejewelry.com for international shipping inquiries.  We will do our best to accomodate all of our international shoppers!

Disclaimer of representations and warranties: All products, services and information made available on or through this web site are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. Subject to the foregoing, mrejewelry.com disclaims all implied warranties, including without limitation, the implied warranties of merchantability and fitness for a particular purpose, and all express warranties except those explicitly made in this statement of legal terms. mrejewelry.com makes no representation that the information contained on this web site, your results in using this web site or the service itself will be accurate, valid, reliable or available or that it does not violate or infringe the rights of any third party. mrejewelry.com makes no representation and specifically disclaims any warranty regarding any site linked to this web site.

Waiver of liabilities:
You agree that, except as otherwise provided under applicable laws, neither mrejewelry.com nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of the mrejewelry.com web site or any other web site linked to this web site. This waiver of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if mrejewelry.com is notified in advance of the potential for any such damages.

Consent: By accessing, browsing and/or using this web site, you acknowledge that you have read, understood and agree to be bound by these terms and conditions, including our Return and Exchanges policy, and you agree to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use our web site.

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